Refund Policy

Last updated: February 24, 2026

1. Eligibility

We want you to be happy with Radius. If the App does not work as described, you may request a full refund within 14 days of your purchase date.

2. How to Request a Refund

1. Email [email protected] with the subject line "Radius Refund Request".
2. Include the email address used for purchase and your order or transaction ID.
3. Briefly describe the reason for your request (optional but helpful).

We aim to respond within 2 business days.

3. Refund Processing

• Approved refunds will be issued to the original payment method.
• Processing times depend on your payment provider but typically take 5–10 business days.

4. Non-Refundable Situations

• Requests made more than 14 days after purchase.
• Dissatisfaction due to features that were clearly described before purchase (e.g., macOS-only, requires Bluetooth).
• Issues caused by unsupported hardware or operating system versions below the stated requirements.

5. Exceptions

If you experience a critical bug that prevents the App from functioning at all and we are unable to resolve it within a reasonable timeframe, we may offer a refund outside the 14-day window at our discretion.

6. Contact

For refund questions, contact [email protected].